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Our patient
representatives are caring professionals that assist staff,
patients and families. They are there to help find solutions to
problems, concerns, and unmet needs.
The Patient
Relations Department works with all areas in the hospital.
Our patient
representatives:
-
Listen to
the patient’s perceptions of problems
-
Help the
patient cope with hospitalization
-
Encourage
patients to become active participants in their own healthcare
-
Interpret
hospital policies, procedures and services
-
Educate
staff and patients on the patient’s bill of rights and advance
directives
-
Are a
resource for available interpretive services, including sign
language
YOUR BILL OF RIGHTS
As a patient
in a hospital in New York State, you have rights including:
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Confidentiality
- Privacy
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Advance
directives
-
Pain
management
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Informed
consent
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Considerate respectful care
- Names and positions of staff
-
Refusal of
treatment
-
Participation in treatment and discharge
-
Written
information on the appeal process
-
Review of
your medical records
-
Complain
without fear of reprisals
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